Privacy Policy

1. Who We Are

Permata Senja is a legal services firm operating from Suite 12-A, Jalan Sultan Yussuf, 30000 Ipoh, Perak, Malaysia. We provide pension protection legal services including plain-language pension briefings, employer pension dispute correspondence, and multi-generational pension planning.

We are the data controller for the personal information you share with us. If you have questions about how we handle your data, you may contact us at the address above or by telephone at +60 5-2467 8391.

2. Information We Collect

We collect only the information necessary to provide and improve our legal services. This may include:

• Identity information — your full name, identification document number, and date of birth.
• Contact information — telephone number, postal address, and email address.
• Financial and pension information — KWSP statements, employment records, gratuity documents, and related pension materials you share with us in the course of our services.
• Family information — where relevant to multi-generational planning, details of immediate family members with their consent.
• Website usage data — anonymous data such as pages visited and session duration, collected through cookies where you have given consent.

We do not collect information beyond what is reasonably necessary for the service you have requested.

3. How We Use Your Information

Your personal information is used only for the following purposes:

• To deliver the legal service you have engaged us for.
• To communicate with you about your matter, including sending copies of correspondence.
• To comply with our professional obligations under Malaysian Bar rules and applicable law.
• To maintain accurate records of our engagement for a period required by law.

We do not use your information for unsolicited marketing, nor do we share it with third parties for their commercial purposes.

4. Legal Basis for Processing

Under the Personal Data Protection Act 2010 (Malaysia), we process your personal data on the following grounds:

• Contractual necessity — to perform the service you have requested.
• Legal obligation — to comply with professional and statutory requirements.
• Legitimate interests — to maintain records of our work and communicate with you about your matter.
• Consent — where you have provided express consent, such as for optional website analytics.

5. How We Store and Protect Your Information

Client files are held in our office in Ipoh and in secure password-protected digital systems. Physical documents are stored in locked cabinets accessible only to authorised staff. Digital records are held on encrypted systems and are not stored on public cloud platforms without appropriate security measures.

We retain client files for a period of seven years following the conclusion of an engagement, in line with professional requirements, after which records are securely destroyed.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With your former employer or relevant authority, as necessary and authorised by you in the course of a dispute engagement.
• With professional advisers (such as accountants or notaries) engaged on your behalf with your knowledge.
• Where required by law, court order, or professional regulatory obligation.

7. Your Rights

Under the Personal Data Protection Act 2010 and applicable Malaysian law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete data.
• Withdraw consent for optional processing at any time, without affecting the lawfulness of prior processing.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us in writing at our Ipoh office address or by telephone.

8. Cookies

This website uses cookies in a limited and transparent manner. For full details on the cookies we use and your choices, please see our Cookie Policy.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. Where material changes are made, we will note the updated date at the top of this page. We encourage you to review this page periodically.

10. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us: